Privacy Policy

1. Information We Collect

We collect information to operate Fast Edge Cache™, provide support, and improve performance and security. The information we collect falls into the following categories:

• Account information – name, email address, company name, and billing details you provide when you sign up.
• Service configuration data – domain names, DNS settings, cache rules, and other configuration options you set inside the dashboard or via API.
• Traffic and performance data – anonymized logs about requests flowing through our edge (IP addresses, user‑agent, URLs, response codes, timings, cache hits and misses).
• Support and communication – messages you send to us via email, chat, or forms, along with any diagnostics you choose to share.

2. How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Fast Edge Cache™ platform.
• To monitor performance, uptime, cache hit rate, and security of your domains.
• To detect, investigate, and prevent abuse, DDoS attacks, and other security incidents.
• To send service‑related communications, such as billing notices and product updates.
• To analyze aggregated usage data to improve our features, documentation, and user experience.

3. Cookies and Similar Technologies

Our website and dashboard use cookies and similar technologies to remember your preferences, keep you signed in, and measure usage. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

4. Data Retention

We retain account and billing information for as long as your account is active and as required by law. Edge logs and performance data are retained for limited periods that are appropriate for troubleshooting, analytics, and security, after which they are aggregated or deleted.

5. Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With infrastructure and service providers that help us run Fast Edge Cache™ (for example, cloud hosting, monitoring, or payment processing), under agreements that require them to protect your data.
• When required by law, regulation, legal process, or enforceable governmental request.
• To investigate or prevent abuse, fraud, security incidents, or violations of our Terms of Service.

6. Security

We take reasonable technical and organizational measures to protect your information, including HTTPS encryption, access controls, and auditing. No system is perfectly secure, but we work continuously to reduce risk and respond quickly to issues.

7. Your Choices

You can update your account details and configuration from the dashboard. If you would like to close your account or request deletion of personal information associated with it, please contact us using the information below. We may need to retain certain data for legal, security, or billing reasons.

8. International Transfers

Fast Edge Cache™ uses a global edge network. This means request data may be processed in data centers outside of your country, in jurisdictions that may have different data protection laws. We use appropriate safeguards where required to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the dashboard or email.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out via our contact page.